Privacy policy

Who is responsible for your data?

The data controller is ShutterLuxe Ltd. You can reach us using the details in the Contact section at the end of this policy.

What information we collect

Depending on how you interact with us, we may collect:

• Contact and enquiry data: name, phone number, email address, town or postcode (if you provide it), how many windows you would like quoted (if you provide it), and any optional message you choose to add on our forms.
• Quote and order data: measurements, product choices, correspondence, payment-related information (we use reputable payment providers where card payments apply), and records needed to fulfil installation and aftercare.
• Website usage data: technical information such as IP address, browser type, device type, approximate location derived from IP, pages viewed, and referring URLs. This helps us understand how the site is used and improve performance and security.

Why we use your data (lawful bases)

We use personal data only where we have a lawful basis, for example:

• Contract: to respond to enquiries, prepare quotations, deliver and install goods, and provide customer support.
• Legitimate interests: to operate and improve our website, measure marketing effectiveness, prevent fraud, and keep our systems secure, where those interests are not overridden by your rights.
• Legal obligation: where we must retain records for tax, accounting, or regulatory purposes.
• Consent: where we rely on consent (for example certain non-essential cookies or marketing), we will make that clear at the point of collection and you may withdraw consent at any time.

Forms and third-party tools

Contact and quote forms on this site are first-party forms hosted on our website. When you submit an enquiry, your details are sent to our team by email using Resend (processed via our website host, Netlify), typically to our main enquiries inbox (for example hello@shutterluxe.co.uk). We may include trusted staff in blind copy so enquiries are handled promptly. Resend acts as a processor for that delivery step; see Resend's privacy notice for how they handle technical and message data. We choose providers that meet appropriate security and privacy standards.

Analytics

We use privacy-friendly analytics (Plausible-style) to collect aggregated statistics about site traffic. The script is loaded from dotwallstats.co.uk with a site identifier for shutterluxe.co.uk. This is designed to minimise personal data and avoid invasive tracking. You can read more on the analytics provider's site if you wish.

Cookies

We use cookies and similar technologies where necessary for the site to function, and where permitted for analytics or preferences. Optional analytics loads only if you accept via our cookie banner; your choice is stored in browser local storage (see our cookie policy).

Sharing your data

We do not sell your personal data. We may share it with:

• Manufacturers and suppliers involved in fulfilling your order;
• Installers and contractors working on our behalf;
• IT, hosting, email, analytics, and form providers who support our business;
• Professional advisers (such as accountants or lawyers) where required;
• Authorities where we are legally required to do so.

Where processors are used, we require them to protect your data appropriately.

How long we keep data

We keep personal data only as long as needed for the purposes above, including any legal, accounting, or reporting requirement. Enquiry records, contracts, and financial records may be kept for different periods; we periodically review what we hold and delete or anonymise data when it is no longer required.

Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or alteration. No method of transmission over the internet is completely secure; if you have a concern, please contact us promptly.

Your rights

Under UK data protection law you may have the right to:

• Access the personal data we hold about you;
• Ask us to correct inaccurate data;
• Ask us to erase data in certain circumstances;
• Restrict or object to certain processing;
• Data portability, where applicable;
• Withdraw consent where processing is based on consent;
• Lodge a complaint with the Information Commissioner's Office (ICO), ico.org.uk.

To exercise your rights, contact us using the details below. We may need to verify your identity.

International transfers

Our business is UK-focused. If any processor stores or processes data outside the UK, we ensure appropriate safeguards (such as UK-approved contractual terms) are in place where required.

Children

Our website and services are not directed at children under 13, and we do not knowingly collect their data. If you believe we have done so, please contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. The "Last updated" date will change when we do. Continued use of the site after changes means you accept the updated policy where the law allows.

Related documents

Our terms and conditions govern use of the site and our services. Our cookie policy covers cookies in more detail.

Contact

ShutterLuxe Ltd: privacy enquiries: contact form, 07449 486573, or hello@shutterluxe.co.uk.